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Cancellation Policy & Spa Rules

Cancellation policy:

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.

Cancellation Policy –MISSION Day Spa~ Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than [24 hours] before it is scheduled to take place, you will be subject to a 100% booking charge. Thank you.

Spa Rules:

  1. MISSION Day Spa offers a host of services from Spa Parties, Couples packages, Luxury Facials and more and we are so happy you have chosen us as your go to spa!

  2. Customers must provide personal information and fill out a health questionnaire for internal administration and marketing purposes. All information will be kept confidential.

  3. If you have any medical conditions or concerns, inform the spa consultant/therapist before treatment. All treatments are taken at your own risk.

  4. Keep your valuables in the lockers provided. Do not wear or bring jewelry or other valuables to the spa.

  5. Mobile phones and electronic gadgets are discouraged. If necessary, switch to silent mode and respect the privacy of others.

  6. Smoking, outside food, and drinks are prohibited.

  7. Book appointments at least 24 hours in advance. Late arrivals may result in shortened treatment time.

  8. Arrive at least 10 minutes before your appointment. The spa will wait for a maximum of 15 minutes from the appointment time. After that, the slot will be given to other customers.

  9. Once you have informed the spa consultant or therapist of the treatment you want, refrain from changing your mind.

  10. Payment is collected upfront. The spa accepts cash and credit cards. Treatments are non-refundable, but if you decide to cancel during the first 24 hours of the session, payment will be refunded in full. After that, no refunds will be given.

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